HOW CAN WE HELP

We are nice people and we love talking to customers.
Whatever you would like to ask: call or email us




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[email protected]

GIVE US A CALL

1.855.738.6712
250.752.0636

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FREQUENTLY ASKED QUESTIONS

HOW DO I UPLOAD MY FILE?
Once your purchase is complete through PayPal payment system, simply click the ‘return to Swag Design Factory’ link. You will be taken to our upload page. From here you are able to enter your contact information and upload your file. Simply click the ‘Choose File’ button to select your artwork for uploading. If you are having difficulty or have further questions drop us an email.

DO I NEED A PAYPAL ACCOUNT TO PAY?
No. When prompted for payment simple choose the ‘Don’t have a PayPal account?’ option and you will be able to process payment using any credit card.

WHY DO YOU USE PAYPAL?
We use Paypal for several reasons. PayPal protects you the buyer by keeping all sensitive data completely private. PayPal allows you to pay with a Credit Card, PayPal account, or your bank account. PayPal works constantly to prevent fraud and to keep their system clean and safe.

WHERE IS MY ORDER PRINTED?
Depending upon what you are having printed and where you are located geographically, your order may be printed in any one of three facilities: Qualicum Beach, BC; Vancouver, BC or Concord, ON.

HOW DO YOU MAKE STUFF SO INEXPENSIVELY?
We are able to produce your order economically by manufacturing everything locally or by ‘ganging’ printing files on a large sheet to reduce individual costs.

DO YOU HAVE TEMPLATES FOR ALL THE THINGS YOU PRINT?
Yes. Most of the items we print have .pdf templates for you to download and use in your favourite layout program.

HOW ARE YOUR BUSINESS CARDS AND POSTCARDS PRINTED? 
All our conventional printed products are produced on a 6 colour Heidelberg Speedmaster Press, printed using the latest technology to produce beautiful offset lithography.

HOW ARE YOUR STICKERS MADE?
Our stickers are printed in-house on the latest digital equipment allowing us to die-cut and print at the same time. Our sticker inks are water-proof and fade-proof.

CAN YOU DESIGN MY STUFF FOR ME?
Yes! Click here to view Design Services.

GRAPHIC DESIGN PRICING:
Graphic design is not a magical process. It takes time. You want your logo/poster/brochure/web site to be good right? Then you probably don’t want it to be something that someone knocked out in an hour or two – do you? Learn more

LEGAL STUFF:
Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of Swag Design factory All rights reserved. All other images are the copyright and/or trademark of the respective owners.

OUR GUARANTEE:
OUR PROMISE – We want you to be happy with your order!
Standard Shipping – No guessing and extra charges.
Standard Delivery is $12.95 anywhere in Canada
CANADIAN MADE – Were not just saying it!
We’ve been doing it for over 15 years.

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